ITSM Technology Specialist
Develop the required enhancement
of the existing system.
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Job Responsibility
- Install/deploy BMC ITSM Proof of concepts solutions to customers
- Design BMC ITSM Solutions
- Perform product and functional presentations to customers
- Perform Business Analysts functions for the deployment of projects
Desktop Technical Support
Coordination to departments for
proper monitoring of IT asset lifecycle.
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Job Responsibility
- Monitors hardware and software problem troubleshooting
- Deployment of PC laptop and other IT devices
- Helpdesk assistance for standard applications
Service Delivery Manager
Effectively monitor, control,
and support service delivery.
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Job Responsibility
- Management of IT Service Delivery Team including responsibility for service desk, application support, career development and staff appraisals
- Ensuring the SLA’s are achieved; service quality and client expectations are met or exceeded
- Effectively monitor, control, and support service delivery, ensuring systems, methodologies and procedures are followed
- Build and maintain client relationships both internally and externally
- Attend client service review meetings covering performance, service improvements, quality and processes