ITIL® 4 Create, Deliver and Support is one of the four ITIL® 4 publications, which build on the concepts introduced in ITIL® Foundation. Each of these publications focuses on a different aspect of service management.

ITIL® 4 Create, Deliver and Support provides participants with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools.

Learning Objectives

At the end of the course, participants are expected to:

1. Understand how to plan and build a service value stream to create, deliver and support services
2. Know how relevant ITIL® practices contribute to creation, delivery and support across the service value system (SVS) and value streams
3. Know how to create, deliver and support services

Target Audience

• Individuals continuing their journey in service management
• ITSM Managers and aspiring managers
• ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
• Existing ITIL® qualification holders wishing to develop their knowledge

About the ITIL® 4 Specialist: Create, Deliver and Support

• 40 multiple-choice questions
• 90-minute duration
• 28 (out of 40) required marks to pass – 70%
• Closed book, proctored examination

Prerequisites

Candidate has obtained the ITIL® 4 Foundation certificate. A copy of the certificate must be provided upon course registration.

* Training is always provided with examination. Examination fee is included in the training fee.
* Participants will be issued a letter of training attendance at the end of the course

Go back to ITIL® 4 Certification Scheme