First Datacorp’s Privacy Policy

This Privacy Policy covers your personal information when transacting or doing business with First Datacorp (individually and collectively known as “FDC”, “we”, “us” or “our”).

First Datacorp cares for your personal information and takes your privacy seriously. We are committed to ensuring that your personal information is protected from collection to disposal.

This Privacy Policy is effective 10/31/2024.

WHAT WE COLLECT

1. From prospective and existing customers, including inactive customers
   1. Information you provide to us when you avail of our products and services, such as your authorized representative name, address, phone number, email address and any other information needed to proceed with the transaction;
   2. Information you fill out in any form on our website, such as, when you wish to contact us for product inquiry or to lodge your concerns;
   3. Responses you or your representative provide when you participate in our customer surveys; and
   4. Any other information you voluntarily provide for any legitimate purpose declared at point of collection of such information.
2. From prospective, active and separated employees
   1. Information you submit when you apply at FDC for work, including what is contained in your resume or curriculum vitae and application form (e.g. work references);
   2. Information we collect during the processing of your application, such as testing results, employment offer, results of character investigation, and pre-employment medical assessment;
   3. Information we collect and maintain about you during your employment, such as your payroll information, including but not limited to government mandated and third party remittances like SSS, Philhealth, and Pag-ibig contributions, taxes, bank account information; wages; entitlements and benefits; health and welfare benefits; medical and dental care records; beneficiary and emergency contact information; training and certifications; performance evaluation; sanctions; employment changes/ work history;
   4. Information we retain about you even after your separation from service, such as beneficiaries, and contact information.
   5. Any other information you voluntarily provide for any legitimate purpose declared at point of collection of such information.
3. From Vendors, Suppliers or Contractors
   1. Information you submit to FDC in your application for accreditation, user of supply chain application system, and/or processing of payments, such as, your Company Name, Company Address, TIN, Financial Data, SEC Registration, Tax Clearance, Business Permit, BIR 2303, Authorized Representative, Contact Number, Email Address;
   2. Any other information you voluntarily provide for any legitimate purpose declared at point of collection of such information.
4. From Guests/ Visitors
   1. The information you provide when you enter our premises such as your name, signature and identification IDs;
   2. Any other information you voluntarily provide for any legitimate purpose declared at point of collection of such information.

WHAT WE DO WITH THE INFORMATION WE GATHER

1. For prospective and existing customers, including inactive customers

   FDC stores, processes, and analyzes the information that you provide to us for purposes, including, but not limited to:

   1. Providing and continuously improving our products and services, as well as managing your account with us;
   2. Responding to your inquiry, concern or complaint;
   3. Sending of newsletters, event or promotional materials and other information that may interest you; and
   4. Verifying your identity when you request access to your account through our various customer engagement channels (e.g. e-mail, website, applications, phone call, walk-in).
2. For prospective, active and separated employees

   FDC stores, processes, and analyzes the information that you provide to us for purposes, including, but not limited to:

   1. Evaluating your eligibility for initial employment, including the verification of your qualifications and character references (background checking);
   2. Administering your pay, statutory deductions, entitlements, and benefits;
   3. Complying with applicable statutory and regulatory requirements and submissions;
   4. Conducting performance reviews and rewards
   5. Establishing appropriate training and/or development interventions
   6. Administering disciplinary action and sanction
   7. Collecting and maintaining contact information
   8. Maintaining your employment records
   9. Processing employee work-related claims (e.g. worker compensation, insurance claims, etc.)
   10. Developing health and wellness programs
3. For Vendors, Suppliers or Contractors

   FDC stores, processes, and analyzes the information that you provide to us for purposes, including, but not limited to:

   1. Verifying and confirming your identity as a vendor as part of your accreditation;
   2. Conducting business with you;
   3. Establishing and managing business relationships with you;
   4. Facilitating the payment of your invoices for any goods or services you have delivered/rendered;
   5. Complying with statutory, legal and regulatory requirements;
   6. Updating or maintaining your vendor account information
   7. Establishing details of your authorized contact persons for the goods and/or services you supply; and
   8. Responding to your questions, comments, and feedback or informing you about our requirements, programs, or advisories by letter, e-mail, telephone or other media for internal administrative purposes, such as auditing, data analysis, and database records management.
4. For our visitors/ guests

   FDC stores, processes, and analyzes the information that you provide to us for purposes, including, but not limited to:

   1. Establishing your identity;
   2. Monitoring visitor’s activities inside the company premises, including ingress and egress of equipment, vehicle, etc.

DATA DISCLOSURE AND SHARING

Access to your personal information is restricted to FDC employees and contractors on a need-to-know basis to carry out their responsibilities with regard to the conduct of our business such as product or service transactions, Know-Your-Customer (KYC) processes, customer billing, and contract management. We require our business partners and distributors, through a Non-Disclosure Agreement (NDA), to secure and keep your information confidential and we do not allow them to disclose your information to others, or to use it for their own purposes.

Your information may also be disclosed to government entities pursuant to and in compliance with applicable laws and regulations, subpoena or court order.

INFORMATION SECURITY

We are committed to ensure that your information is secure. FDC shall undertake and implement reasonable organizational, physical, and technical security measures in collecting, receiving, transmitting, storing, and disposing your personal information. This is to protect your information against unauthorized access, loss, abuse or misuse. Our information security practices are regularly reviewed and updated to ensure the proper safeguards are implemented.

AUTOMATIC COLLECTION OF INFORMATION AND HOW WE USE COOKIES

By using our website and /or using services through it, you agree to the use of cookies, either via the FDC website, email or SMS communications. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of our website.

A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website to enhance your browsing experience. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

We receive and store certain types of information (such as the amount of time you spend on the site and the number of views you made on each page, the IP address of your device, and the browser and operating system that you are using) when you interact with our website, mobile website, emails and online advertising to monitor proper functionality, determine areas for continuous improvement and to support website requirements. This information is gathered automatically, temporarily stored in log files and removed from the system at a certain point.

LINKS TO OTHER WEBSITES

Our website contains links, which may lead you to other websites beyond our control and not covered by this Website Privacy Policy. If you access other sites using the links provided, the operators of those sites may collect information from you, which may be used by them in accordance with their own privacy policy. We are not responsible for the protection and privacy of any personal information that third parties may collect, store and use through their website. Therefore, you should exercise caution and carefully study the privacy policy of each website you visit.

LOGS COLLECTION

Your personal information may be collected by our logging processes in case of logical and physical access to our systems and/or premises. When necessary, personal information may be retrieved for security purposes.

PERSONAL DATA RETENTION AND DISPOSAL

We keep your personal data only for as long as necessary:

1. For the fulfillment of the declared, specified, and legitimate purposes provided above, or when the processing relevant to the purpose has been completed or terminated;
2. For the establishment, exercise or defense of legal claims; or
3. For other business purposes, that is consistent with standards established or approved by regulatory agencies governing FDC.

Thereafter, your personal data shall be disposed or discarded in a secure manner that would prevent further processing, unauthorized access, or disclosure to any other party or the public.

CONTROLLING YOUR PERSONAL INFORMATION

You may request for a copy of your personal information in our possession, or have it corrected if you believe that it is inaccurate or incomplete.

If you wish to request for a copy of your personal data, or have it corrected or deleted, please reach out to us through our contact information found below. We will promptly respond to your request.

Data Privacy Officer

Tel. No.: 88936657

E-mail: dataprotection@first-datacorp.com

Office: 3F Citibank Center, 8741 Paseo de Roxas, Makati City

Feedback On Our Privacy Policy

For questions or feedback about our Privacy Policy, please contact us through this email: dataprotection@first-datacorp.com

Changes to Policy

FIRST DATACORP reserves the right to revise or modify this Privacy Policy, as necessary.