Duration: 3 days (excluding examination)
Delivery Format: Classroom/eLearning/Virtual
Training Availability: Please see training calendar
ITIL® 4 Specialist: Direct, Plan and Improve is one of the four ITIL® 4 publications, which build on the concepts introduced in ITIL® Foundation. Each of these publications focuses on a different aspect of service management.
ITIL® 4 Direct, Plan and Improve helps to align product and service management with modern business requirements; drive successful organizational transformation; and embed continual Improvement into an organization’s behavior at every level. This course will help anyone involved in planning work, improving products and managing organizational change, and those responsible with interfacing with governance, risk and compliance.
Learning Objectives
At the end of the course, participants are expected to:
Target Audience
About the ITIL® 4 Specialist: Drive Stakeholder Value
Prerequisites
Candidate has obtained the ITIL® 4 Foundation certificate. A copy of the certificate must be provided upon course registration.
* Training is always provided with examination. Examination fee is included in the training fee.
* Participants will be issued a letter of training attendance at the end of the course
Training Resources
ITIL® 4 Direct, Plan and Improve Candidate Syllabus
ITIL® 4 Direct, Plan and Improve Sample Exams
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