Duration: 3 days (excluding examination)
Delivery Format: Classroom/eLearning/Virtual
Training Availability: Please see training calendar
ITIL® 4 Drive Stakeholder Value is one of the four ITIL® 4 publications, which build on the concepts introduced in ITIL Foundation. Each of these publications focuses on a different aspect of service management.
ITIL® 4 Drive Stakeholder Value provides recommendations for how to engage in and contribute to the creation of service value activities. It discusses the main stepping stones of the service journey and shows you how to make the journey valuable for service consumers, service providers, and all other stakeholders. This course is intended to provide the participants with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key Customer Experience (CX), User Experience (UX) and journey mapping concepts.
Learning Objectives
At the end of the course, participants are expected to:
Target Audience
About the ITIL® 4 Specialist: Drive Stakeholder Value
Prerequisites
Candidate has obtained the ITIL® 4 Foundation certificate. A copy of the certificate must be provided upon course registration.
* Training is always provided with examination. Examination fee is included in the training fee.
* Participants will be issued a letter of training attendance at the end of the course
Training Resources
ITIL® 4 Drive Stakeholder Value
Candidate Syllabus
ITIL® 4 Drive Stakeholder Value
Sample Exams
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