AutomationEdge has helped automate Account Closure process at one of the largest banks in India, with dominant positions in consumer banking. In this process customer’s saving bank account is closed on service request received from branch on their application. Account closure details are updated on banking application. It also covers multiple exceptional scenarios during account closure. Service request ticket status also gets updated with generated transaction id and solution id, once the account is closed. During process exception, robot stops the process execution and branches are notified for further response. Account Closure details and status of Account Closure Requests is updated in MIS table with appropriate status. After successful implementation and transition of account closure process into RPA, this bank is now keen to opt automation technology into its other operation units and processes.
AutomationEdge Robotic Process Automation helped develop bots which can process all Account Closure requests in queue. Robot enabled entire business logic to cover all possible exceptional scenarios.
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