BMC Helix Service and
Operations Management

BMC Helix ITSM is a powerful, industry leading service management platform and fueling your IT transformation with intelligent, people-centric user experiences that helps you work smarter. BMC Helix ITSM is delivered in the cloud, or as a hybrid or on-premises solution

BMC Helix Digital Workplace provides intuitive and intelligent consumer-like experiences to help organizations step into the future of work. It delivers simple, context-aware interfaces that provide engaging experiences to support employees whenever, wherever, and however they want to work.

BMC Helix Chatbot offers intelligent, omni-channel experiences to drive employee engagement and productivity via BMC Helix Digital Workplace and BMC Helix Business Workflows. These intelligent applications are crucial for addressing changing expectations around compelling user experiences.

BMC Helix Discovery is a cloud native discovery and dependency mapping offering which provides visibility into hardware, software, and service dependencies across environments. Each scan delves into the information and dependencies for all software, hardware, network, storage, hyperconverged infrastructure, and cloud services— providing organizations with the context needed to create an application map from any piece of information about it.

BMC Helix Monitor is part of BMC Helix, the end-to-end service and operations SaaS platform with built-in pervasive intelligence which unites Discovery, Monitoring, Service Management, Optimization and Remediation.

BMC Helix Optimize helps you plan for IT resources and budget that are needed to deliver new business services and provides the insights and automation needed to ensure service performance continuously meets customer expectations.

BMC Helix Remediate is based on a hybrid cloud model and remediates security vulnerabilities for both on-premises and cloud infrastructure. It can be deployed in the cloud of your choice and uses advanced analytics and automation to improve productivity, lower costs, and strengthen security by quickly collecting, analyzing, and remediating security exposures.

BMC Helix Business Workflows is an intelligent service management solution that transforms the way businesses interact, manage, innovate, and scale services across the enterprise, through a single platform— empowering employees to create the workflows they need to be self-sufficient and agile.

BMC Helix Platform is a modern, cloud-based development platform equipping developers and business analysts with the resources they need to quickly produce powerfulenterprise apps that deliver a
seamless user experience.

BMC Helix Remedyforce is an IT service management solution built on the Salesforce Platform™ that combines best-practice aligned process automation with a simple, easy-to-use experience for maximum IT productivity and innovation. Remedyforce is designed to remove complexity and help you quickly realize value.

Helix Client Management automates endpoint management and helps organizations control costs, maintain compliance, and reduce risk. From device acquisition to disposal, Helix Client Management provides an accurate view of hardware installations, ensures device adherence to organizational and industry policies, and supports systems and software currency.

Control-M and Workflow
Orchestration

A workload automation solution that simplifies workflow orchestration, making it easy to define, schedule, manage and monitor application workflows, ensuring visibility and reliability, and improving SLAs.

Control-M Automation API enables developers and DevOps engineers
to embed Jobs-asCode, a best practice approach, within the agile application release process. Using Jobsas-Code with REST APIs and JSON, within the CI/CD toolchain, application workflows become versionable, testable and maintainable, so developers and DevOps engineers

Reduce risk and deliver business services faster by orchestrating internal and external file transfers alongside related application workflows, whether on-premises, in hybrid and multicloud environments.

TrueSight IT Operations
and Orchestration

TrueSight Operations Management is a turnkey solution that provides a comprehensive view of how key services are performing, so IT knows immediately if customer experiences may be impacted. TrueSight Operations Management helps IT teams merge operational silos and streamline efforts across technology domains, shifting focus from managing individual service components to delivering exceptional customer experience.

TrueSight Automation for Servers is the industry-leading solution for automated vulnerability management, patching, compliance, configuration changes, software deployments, and provisioning in the data center and cloud.

TrueSight Automation for Networks is a scalable, industry-leading solution that automates the management of security vulnerabilities, configurations, compliance, and provisioning. Network administrators can quickly take corrective action to reduce the risk of breaches and reduce network outages. It also increases staff productivity and allows labor to be shifted to more strategic tasks.

An IT process automation solution that allows IT to create workflows across applications, platforms, and tools to orchestrate critical activities such as event remediation, compliance, security and service desk automation across the organization.