At this time that we are living in a fast-changing world coupled with digital technologies appearing and disrupting industry after industry, organizations today are pursuing large-scale change efforts to capture the benefits of these trends, to meet customer demands or to simply keep up with competitors.
First Datacorp Digital Enterprise Management solution aims to deliver a framework that ensures organizations to provide modern and innovative services whilst keeping in compliance with regulations, preventing financial losses and managing cost reduction pressures. It does this through a suite of IT solutions that are designed to enable digital services supported by transformational processes, a modern infrastructure and adaptive cybersecurity. These set of IT solutions are categorized into:
As digital transformation has mandated an evolution that embeds technology across the enterprise, First Datacorp has embraced the opportunity to leverage advanced analytics and automation across our Digital Enterprise Management portfolio. As a result, customers are better able to optimize the performance, cost, and security of their technology investments. Complemented by First Datacorp’s exceptional professional services, Digital Enterprise Management solution will allow organizations across industries to easily leverage its scale, resilience, and reliability.
Helix Digital Workplace enables businesses to improve workforce agility, employee productivity, and the customer experience by seamlessly connecting and unifying systems through a flexible and consumer-like user interface. It provides intuitive and intelligent consumer-like experiences to help organizations step into the future of work. It delivers simple, context-aware interfaces that provide engaging experiences to support employees whenever, wherever, and however they want to work. Built upon an enterprise-grade infrastructure, Helix Digital Workplace offers omni-channel engagement changing the way service is consumed and delivered by extending beyond traditional service channels with chatbots and virtual agents.
Helix Digital Service Management is a powerful, industry leading service management platform fueling your IT transformation with intelligent, people-centric user experiences that helps you work smarter. It is delivered in the cloud, or as a hybrid or on-premises solution and delivers predictive service management across multi-cloud environments. Helix Service Management has everything you need to deliver amazing, predictive and industry leading service management to your organization through the following capabilities:
Helix Business Workflows is a modern case management solution built for lines of business, including HR, facilities, and other groups—in a scalable, managed, and automated way. It transforms the way organizations manage, automate and scale business services by reducing the complexity created by disparate workflow and case management tools with a structured and measured way to collaborate across business functions.
By automating the discovery of infrastructure and application services and dependencies across private and public cloud platforms, organizations can create efficiencies, reclaim unused resources, and optimize storage. Security issues can be remediated based on service impact and business exposure, and outage incidents and durations can be reduced with better insight into the impact of changes.
BMC Helix Discovery is a cloud-native discovery and dependency mapping solution for visibility and dynamic modeling of hardware, software, and service dependencies across multi-cloud environments.
It supports these key capabilities:
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The Digital Service Assurance suite of solutions embraces the idea of technology as a complementary business function that works with humans, not in place of them, to enhance and improve their performance, efficiency, and innovation in support of the business-critical need to automate operational and end-user functions related to delivery of digital services. It is rooted in AI, machine learning (ML), RPA and hyper-automation that can enable data-driven business decisions, enhance quality, reduce unnecessary manual labor, and optimize human and IT resources. It also incorporates full-stack monitoring and AI for IT operations (AIOps) to provide AI-powered observability, analytics, and visualization across applications and infrastructure including delivery and runbook automation for remediation, configuration management, and deployment capabilities.
Digital Service Assurance solutions are categorized into:
These technologies combined with employee expertise works to:
Helix Monitor is an AI-enabled SaaS solution that combines advanced monitoring and event management with a containerized microservices architecture. It improves service availability and performance while supporting the agility and speed required by digital organizations.
It supports predictive IT with AIOps and machine learning through:
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Helix Client Management optimizes the delivery of your digital services by providing a comprehensive, automated endpoint management, delivering great service to end users while minimizing cost, maintaining compliance, and reducing security risk.
It accurately manages your technology assets to:
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As organizations adopt disruptive technologies and cloud services that help them deliver fast, reliable digital services, planning and managing IT capacity and costs becomes more complex. IT resources are now both capital and operational expenses, putting more pressure on IT organizations to optimize existing and planned resources. Collecting and reporting IT capacity data is still largely manual and in spreadsheets, with no consolidated, centralized view. Without the proper insight into resource usage and cost, it is easy to waste resources, overspend, and experience application failures due to infrastructure constraints.
Helix Capacity Optimization, hosted in your cloud of choice, helps you optimize, plan, and manage changes in business demand and capacity requirements so you can gain insights into and align the technology resources that fuel your business and innovation.
It supports these key capabilities:
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Robotic process automation is one of the crucial technologies to achieve Hyperautomation in any organization. It uses software robots (bots or computer software) to automate mundane and repetitive tasks by emulating human actions with the digital systems.
RPA Bots are configurable and perform tasks like triggering responses, integrate incompatible systems, execute tasks in conditional sequence without breaks and zero mistakes. These bots can be cloned and reused to scale the operations at any level.
AutomationEdge is an AI-driven integrated automation platform. It’s highly advanced Intelligent Automation Process, brings down together all the essential technology requirements of an enterprise for automation like Artificial Intelligence, iPaaS Machine learning, Chatbot, ETL, ready API integrations, and IT Process automation.
AutomationEdge helps organizations automate the mundane, repetitive, and rule-based tasks across verticals: front office, middle office, and back office and IT Operation through the following capabilities:
Through these capabilities organizations can expect to achieve the following business benefits:
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AutomationEdge CogniBot for IT is AI in cloud which understands language of employee conversations with enterprise IT. Its strong AI capability helps you automate IT issues instantly. Our NLP uses combination of Machine learning, Deep learning, Knowledge graphs and other engines to effectively disambiguate the utterance. CogniBot can make sense out of interactions with employees and helps in automated fulfillment of IT requests, enquiries and issues.
It helps in freeing up bandwidth of IT support staff. It helps in deflecting tickets, reducing call volumes, and automating common requests. Cognibot delivers great service experiences to Employees, learns and improves every day from each interactions.
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AutomationEdge CogniBot for Business is AI in cloud and on-premise which applies machine learning intelligence to conversational text to understand the user intent. It allows you to generate dialog without needing to write single line of code and has the ability to help you build industry-specific skills with effective disambiguation. It also supports different channels including web, Microsoft Teams, Slack, Facebook, Email and many more.
With Cognibot your employees, customers and partners can now use chatbot to check invoice status, leave balance and order a new service with combined strengths of conversational AI, RPA, workflows and API integration in AutomationEdge platform.
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AutomationEdge Robotic Process Automation creates a digital workforce for organizations to run operations round the clock without errors. It is one of the fastest RPA tools in data processing.
AE Front Office Automation revolutionizes the way business interacts, communicates and engages with customers.
AE Back Office Automation helps you reduced processing cycle times, improved visibility into status of requests for Front Office and customers, standardization of processes and improve quality of service to customers.
AE Middle Office Automation helps to eliminate the cost and risk arising due to gaps created by efficient front office and manual middle office operations.
Helps organization fulfill common service requests from business users such as password reset, VM creation, AD user creation, account creation for business applications, employee onboarding and offboarding.
AE helps in Automation of NOC tasks and automated resolutions of events such as Server Restart, Service Restart, Health Checks of application and systems and Log Purge. Automation can be triggered from service request console or event from monitoring tool or regular maintenance routines.
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AutomationEdge iPaaS is a cloud and on premise platform to connect applications, data processes and service-oriented architectures. It supports integration of cloud-cloud, cloud-premise, premise-premise and business-business integrations. It also has ETL capabilities that helps in real time integration and scalability to meet the high volume of demands for data extraction, transfer and loads.
AutomationEdge iPaaS has purpose-built integrations to 450+ connector actions for business applications to help you achieve Hyperautomation. An iPaaS customer realizes greater ROI, faster time to value and improved business processes. Together, RPA and iPaaS technologies together can do than just automation.
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AutomationEdge IT Process Automation automates repetitive and routine IT tasks to reduce downtime and improve incident response and resolution. It offers advance capabilities like ticket auto-resolution, Chatbot, Machine Learning and rapid API integrations.
The benefits of IT Automation are compelling – automation improves accountability, efficiency and predictability, while reducing cost, variability and risk. With Automation, IT support team works smarter and faster to detect digital service issues and resolve them before impacting business operations.
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Create and resolve incidents faster with intelligent, context-aware, and proactive incident matching.
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BMC Helix, with industry-leading ITSM and ITOM, enables proactive service resolution, providing the ability to discover, monitor, service, and remediate events as they occur. You can address your most critical issues in IT infrastructure, service, and operations management:
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Bring key information to customers and support personnel, right where they need it.
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Deliver a secure, seamless service experience across multi-cloud environments.
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Turn powerful reports into stunning dashboards quickly and easily.
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Document and coordinate activities for change requests across your entire IT landscape—from data centers to desktops.
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Combine multiple change requests into a single release and manage all related activity in support of a successful release.
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Deliver intelligent, omni-channel self-service experiences.
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Provide complete lifecycle management of your IT assets, from procurement to end-of-life.
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Support ITSM processes by providing a single source of reference for all your IT infrastructure and services.
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Define a catalog of service request types that reflect what services you offer to your internal or external customers.
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Get the tools you need to define, track, and report service levels.
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