ITIL® is the most adopted and recognized body of knowledge for ITSM. The ITIL® approach provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation, and growth. ITIL® advocates that IT and digital services are aligned to the needs of the business and support it core objectives and goals. ITIL® supports organizations and individuals to gain optimal value from IT and digital services. It helps define the direction of the service provider with a clear capability model and aligns them to the business strategy and customer needs.
ITIL®, a professionally recognized certification scheme, provides comprehensive, practical, and proven guidance for establishing a service management system, providing a common glossary of terms for businesses using IT enabled services. The certification scheme enables practitioners to demonstrate their abilities in adopting and adapting the framework to address their specific needs.
ITIL® 4 brings ITIL® up to date by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working such as Lean, Agile, and DevOps. ITIL® 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.
ITIL® 4 is supported by a professionally recognized certification scheme which prepares IT and digital professionals with the skills needed for managing services in the digital age. Access and learn more about the ITIL® Certification Scheme here.
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