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Service Desk 360


IT Help Desk & Managed IT Support Services


First Datacorp is your Partner for Reliable, Scalable, and Proactive Technology Operations




Empower Your Business with Modern Managed IT Support



Core Managed Help Desk & IT Support Services Coverage



Service Desk Operations

  • 24/7 Help Desk Support
  • Tiered Support Levels:
    • Level 1: Basic troubleshooting and password resets
    • Level 2: Advanced Technical issues and application support
    • Level 3: Escalation to specialized engineers or vendors
  • Incident management
  • Service Request Fulfillment
Remote and Online Support

  • Remote Troubleshooting
  • Onsite Dispatch
  • Field Support Coordination
Device & Endpoint Management

  • Workstation Setup & Configuration
  • Patch Management
  • Asset Inventory Management
Application Support

  • Business Application Assistance
  • Software Installation and Licensing

Knowledge Management

  • Knowledge Base Maintenance
  • Self-Service Portals
User Account & Access Management

  • Provisioning and De-provisioning
  • Password Resets and MFA Support
  • Role-Based Access Control
Monitoring & Reporting

  • Ticket Metrics & SLA Tracking
  • User Satisfaction Surveys
  • Monthly / Quarterly Reports
ITIL-Based Processes

  • Change Management Support
  • Problem Management
  • Configuration Management


First Datacorp offers two powerful service models designed to fit your operational needs and growth augmentation:


Which model is right for you?


Why Business Choose Our Managed IT Services

Enhanced
productivity and
uptime

Stronger
security posture

Access to
experienced IT
professionals

Scalable
support aligned
with business
growth

Predictable
costs and
financial clarity





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location   3F BDO Towers Paseo (formerly Citibank Center), 8741 Paseo de Roxas, Makati City

call   (02) 8893 6657

mail   fdc@first-datacorp.com


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