We remain true to our objective of providing high quality training services to our customers and have been successfully providing the training needs of IT professionals in the Philippines for more than 15 years now.
IT Service Management (ITSM) is a concept that enables an organization to maximize business value from the use of information technology.
According to the World Trade Organization, services comprise the largest and most dynamic component of both developed and developing economies. Services are the main way that organizations create value for and their customers. Almost all services today are IT-enabled, which means there is tremendous benefit for organizations in creating, expanding, and improving their IT service management capability.
There are multiple aspects to service management and organizations must ensure that all aspects are given equal focus for services to be able to deliver value to customers. First Datacorp provides organizations with aholistic approach to service management through the following solutions and services:
BMC Service Management
ITIL® is the most widley recognized framework for ITSM. It provides comprehensive, proven and practical guidance for establishing an effective service management system.
Managed Services
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(02) 8893 6657
fdc@first-datacorp.com
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